our Brake business is built on our great reputation

 Some shops train their managers to oversell brake service and their customers pay the price with unnecessarily enormous brake repair bills. 

 We inspect many vehicles almost daily from customers of other shops that are told they need a lot of unnecessary brake work. After a thorough brake inspection we scratch our head not understanding how brake repairs can be advised where no or little brake work is needed. Many times the customer doesn't even have a complaint about their brakes. Sometimes expensive new calipers are sold when they can almost always be repaired very inexpensively. We always wonder how many people every day are saying yes to the large repair bill without getting a second opinion. This practice was limited to the aftermarket years ago but now we see most new car dealers doing the same routine. 

 Why is this happening? Well aside from the obvious, to make more money. The manager is working for a company with a short game strategy and taking as much from each customer as possible. These companies put a lot of pressure on their managers to oversell. What happens is they take an average sale from a shop that oversells and tells their manager that he is not doing his job because his “average ticket” is much lower than other shops and is warned to get his “average ticket” up (Oversell). The manager has a choice between losing his job or overselling service. Not a good position to be in for him or his customers. 

 It is unbelievable to us that even the largest auto repair companies still think this way. They are not interested in making a customer happy and retaining their business by being honest thinking only how much they can take from that customer today, thinking only of short term profit.

 We have a great business and our bays are full while many of these companies always have open bays while they wait for their next victim. Our business is built on returning customers and referrals. Be sure to take a minute or two and do a google search on the company that you are planning to do business with and if they have hundreds of complaints steer clear. 

 While there are times that a customer will need a lot of brake work (Usually because warning signs were ignored) most of the work we do is basic brake repairs, brake pads and sometimes rotors with brake fluid maintenance. And what is needed is always based on the customers complaint and brake parts measurements or defects. We recommend that customers receiving a large bill to get a second opinion and avoid the risk getting ripped off. We have a free no obligation inspection and we are always happy to let our customers get prices elsewhere, leave and pay nothing, come back and thank us for the fair price and accurate inspection. 

 Our focus is always on the customer. Doing what is right to make our customers safe and happy with us. Never overselling or overcharging. Our managers are friendly, caring people and not concerned if the customer needs no work at all. And in the end our customers have rewarded us with a great business for the service that we provided them.